PG&E CEO Apologizes To Customers: ‘We Were Not Adequately Prepared’

PG&E CEO Bill Johnson admitted during a Thursday evening press conference that the utility thoroughly botched its Public Safety Power Shutoff, apologizing to customers.

The press conference at the utility’s San Francisco headquarters marked the first time the company’s head had publicly addressed the shutdown.

“We faced a choice between hardship on everyone or safety and we chose safety,” said Johnson. “And I do apologize for the hardship this has caused, but I think we made the right call on safety.”

Johnson also apologized for all the technical problems with the PG&E website and promised to get them right next time.

“Our website crashed several times. Our maps are inconsistent and maybe incorrect. Our call centers were overloaded,” said Johnson. “To put it simply, we were not adequately prepared to support the operational event.”

Read more at CBS SF BayArea

 

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